About Call Centre Alliance

At Call Centre Alliance we’re very proud of our comprehensive database of the world’s best call centres and BPO’s but we’re always on the lookout for more.
Outsourcing is about matching the requirements of the client with a partner giving the best levels of customer service, but also about ensuring every partner can move with our clients business needs during times of transition.

Everyone at Call Centre Alliance started where every good consultant should - on the phones! However, each of our consultants found themselves rising above the rest and embracing a career in one of the fastest moving industries on the planet. Much has changed since those heady days in the early 1980s where agents were simply given a phone, desk and chair so as to sit waiting for the customer to call. Today, call centres are leaders in technology, man-management, customer service, sales, business process outsourcing as well as coming up with more confusing jargon than any other industry in the world. However, the struggle to find new clients and exciting new projects continues and that’s where Call Centre Alliance comes in.

Our experience ranges from both the client to the outsourcing sides of the industry in markets from across the globe, supporting organisations that need to talk to their customers in over 40 different languages across every time zone. Chasing goals in today’s marketplace is expected; however, doing it at the expense of quality communication is unforgivable.

We have therefore partnered globally with the very best call centres and business process outsourcers to ensure our clients have the industries finest to choose from for their outsourcing projects. If you think your organisation provides unsurpassed levels of customer service and operational experience then we’d like to hear from you.