Call Centre Outsourcing Facts

Companies are under heavy pressure to concentrate their resources on what differentiates them from their competitors – Giga

Contact Centre outsourcing is most mature in UK, fastest growing in Continental Europe

Call centre outsourcing continues to be a viable option for enterprises – Gartner

Companies are under pressure to control their headcount as well as their expenses on facilities – Datamoniter

In an attempt to reduce costs, the world's 100 largest financial-services companies say they expect to transfer about $356 billion of their operations and 2 million jobs offshore over the next five years.

Offshore Outsourcing Services are expected to save the companies approximately $1.4 billion each by end 2008.

Financial services companies from North America, Europe and Asia say they will continue to send work to low-cost centres such as India and South Africa – Deloitte Research