Call Centre & BPO Services

Call Centre Alliance (CCA) can source any of the following call centre and BPO services in any language and time zone.

Inbound

Customer Service Overflow/Out-of-Hours Brochure Lines Credit Card Order Lines Help Lines Donation Lines
Product Recalls Nearest Dealer Webchat Email Customer Service

Outbound

List Cleaning Lead Generation Appointment Setting
Product/Service Promotion Mail Drop Follow Up Soft Sales Customer Loyalty Building Customer Care Market Research Subscription Renewal/Sales Conference Booking Data Management Initiatives Appointment setting Follow up calling Reactivating existing/dormant clients Mystery Shopping

BPO Services

IT Enabled Services Transcription Services Content Development Data Conversion Data Entry Data Processing Knowledge Management Services Inventory and Logistics Information Services Accounting and Reconciliation Services Electronic Publishing Quality Audits Benefits Administration Payroll Processing Data Transcription Services Other services Speech Recognition Integrated Voice Recognition (IVR)
Fulfilment Call Centre Hotel Non-geographic numbers

Consultancy Services

Performance Evaluation Performance Improvement Call Centre Set-up Management & Operational HR Sales Training Customer Service Training Management Development Benchmarking Reports